The dispatch

We deliver/ship to UK Mainland only

All products are shipped discreetly in a brown box with absolutely no indication as to the contents.
All goods that are dispatched are sent by a recorded insured service. This means goods will not be left on the door step or with neighbours. This enables a fully discreet service and your customers confidentiality.
We subsidise all the UK delivery charges, so you actually pay less than what it is costing to dispatch goods.
Goods that are in stock are dispatched within 24 hours. If for any reason we are out of stock, we would expect to dispatch the goods in about 12 days but realistically this is much quicker. If there is a manufacturing delay with any products you will be notified by email as soon as we are aware.

We use Royal Mail.
UK ONLY
Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 1.35kg.
Royal Mail: If you are not in when your parcel arrives they will keep the package at their local depot for 7 days enabling them to pick it up.
After 7 days the parcel then returns to us.

Redelivery Charges.
Occasionally customers fail to pick up their order from the local depot once the initial delivery attempt has been made if they were out.
After a week the parcel is shipped back to us.
Unfortunately the redelivery charge to dispatch the goods back out is not subsidised.
UK Re-delivery Charges:-NON Refundable
Royal Mail - £5.00

Returns.
Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.
1. The goods must be unused.
2. The goods must be in their original condition & packaging.
3. Goods that are not heat sealed in the box are non refundable and non exchangeable.
4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
5. The goods must be received back within 14 days from the day you received your order.
6. Lingerie and items of clothing are non refundable and non exchangeable.